Privacy Policy

Last Updated: December 21, 2024

AISell.ca ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video outreach platform and related services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our services:

• Account Information: Name, email address, company name, phone number, and payment information when you register for an account.
• Video Content: Video recordings, voice samples, and images you upload for AI processing and personalization.
• Contact Lists: Names, email addresses, and other information about your prospects and customers that you upload to our platform.
• Communications: Messages, feedback, and correspondence you send to us.

1.2 Information Collected Automatically

When you access our services, we automatically collect:

• Usage Data: Pages viewed, features used, time spent on the platform, and actions taken.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Analytics Data: Video engagement metrics including views, watch time, and click-through rates.
• Cookies: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI video outreach services
• Process your transactions and manage your account
• Generate personalized AI videos using your uploaded content
• Send videos to your designated recipients on your behalf
• Track video engagement and provide analytics
• Calculate and distribute revenue sharing payments
• Send you service updates, security alerts, and support messages
• Respond to your inquiries and provide customer support
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

3. AI Processing and Voice Cloning

Our service uses artificial intelligence to create personalized videos. By using our services, you acknowledge and agree that:

• Your voice samples and video recordings will be processed by AI systems to create synthetic voice and video content
• You have the right to use and authorize the cloning of any voice or likeness you upload
• You will not use our AI capabilities to create misleading, fraudulent, or harmful content
• AI-generated content remains your responsibility and must comply with applicable laws

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (payment processing, email delivery, cloud hosting, AI processing).
• Video Recipients: When you send a video, the recipient receives your name, company, and message as you configure them.
• Referral Program: Limited information may be shared within your referral chain for revenue sharing calculations (no sensitive personal data).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained until you delete your account
• Video Content: Retained for 12 months after creation, unless you delete sooner
• Voice Clones: Deleted within 30 days of account closure
• Analytics Data: Aggregated and anonymized after 24 months
• Payment Records: Retained as required by tax and financial regulations

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Where processing is based on consent, withdraw at any time

To exercise these rights, contact us at privacy@aisell.ca.

8. Canadian Privacy Law Compliance

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Canadian residents have specific rights under these laws, and we are committed to honoring them.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: